Refund and Returns Policy

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At Fonttopis, we are dedicated to providing you with high-quality ornamental fish and exceptional service. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Refunds

  • Eligibility: To be eligible for a refund, you must request it within [number of days, e.g., 7 days] of receiving your order. The fish must be returned in the same condition as when it was received.

  • Conditions for Refund: Refunds are only applicable under the following conditions:

    • Incorrect Order: If the wrong fish or product was sent to you.
    • Dead on Arrival: If the fish arrives dead or severely compromised due to shipping.
    • Quality Issues: If the fish exhibits serious health issues upon arrival that are directly attributable to our shipping and handling.

  • Refund Process: To initiate a refund, please contact our customer service team at [email protected] with your order number, a detailed description of the issue, and any supporting photos. We will review your request and process the refund if it meets our policy criteria.

2. Returns

  • Return Eligibility: To return a fish, please ensure it is in its original packaging and condition. Returns must be initiated within [number of days, e.g., 7 days] of receiving the order.

  • Return Procedure:

    • Contact Us: Before returning a fish, please contact our customer service team to obtain a Return Authorization Number (RAN).
    • Packaging: Ensure the fish is packaged securely to prevent damage during return shipping.
    • Shipping Costs: The customer is responsible for return shipping costs unless the return is due to an error on our part or a quality issue.

  • Non-Returnable Items: Certain items, such as perishable goods, cannot be returned. Please review the product description for details on non-returnable items.

3. Exchange Policy

  • Exchanges: We currently do not offer direct exchanges. If you wish to exchange a fish, please follow the return process and place a new order for the desired item.

4. Additional Information

  • Processing Time: Refunds and returns are typically processed within [number of days, e.g., 5-7 business days] of receiving the returned item or approving the refund request.

  • Contact Information: For any questions or concerns regarding refunds and returns, please contact us at [email protected] or 507-845-4728. Our customer service team is here to assist you.

  • Policy Changes: We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our website and will take effect immediately.